MyTime Policies
MyTime Subprocessor List
Effective Date: October 5, 2026
What is a Subprocessor?
Subprocessors are third-party businesses engaged by Melian Labs Inc. dba MyTime (“MyTime”) to deliver MyTime Services that process and may have access to personal data (“Subprocessors”). According to the GDPR and local data protection laws, these businesses are also individually responsible for complying with the applicable statutory standards and safeguards concerning the treatment and protection of personal data. This includes implementing mandatory safeguards and measures.
MyTime currently uses third-party Subprocessors to provide infrastructure services, customer support, communication tools, payment processing and contract management.
Due Diligence
MyTime uses commercially reasonable efforts to evaluate the data protection, security and confidentiality policies and practices of Subprocessors, and requires Subprocessors to comply with the level of data protection required by applicable laws, which may include, but is not limited to, the following requirements:
- Use personal data only for MyTime to provide its services (including necessary Subprocessor services), and not process personal data for any other purpose;
- Handle and maintain personal data in compliance with all applicable data privacy and protection laws, rules, and regulations;
- Comply with obligations as required by all applicable data privacy and protection laws, rules, and regulations;
- Immediately notify MyTime about any actual or potential security breach affecting personal data processed on behalf of MyTime;
- Assist and support MyTime in dealing with requests from governmental authorities, data controllers, data subjects or data protection authorities, as applicable.
List of Sub-processors
The following is an up-to-date list (as of the date of this policy) of the names and locations of MyTime Subprocessors:
| Vendor | Purpose | Data Centres |
| AWS (hosting and serving) | Primary cloud infrastructure provider for MyTime, where all SaaS applications are hosted. Includes Amazon Bedrock (AI models) and Amazon text-to-speech voices. | United States |
| Twilio (SMS & Voice) | Phone calls & SMS provider. Twilio provides a platform to programmatically initiate calls or SMS and receive them, including voice calls for the phone assistant. Integrated as a service in MyTime Communicator. | United States |
| SendGrid (email) | Email Service Provider - managed mail servers are provided by SendGrid. Emails that are triggered from the system are sent via SendGrid. | United States |
| Freshworks (Freshdesk & Freshchat) | Online cloud-based customer service software providing helpdesk support (Freshdesk) and customer chat (Freshchat) with smart automations. | United States |
| Data Dog (server monitoring) | Provides analytics for Application Performance Monitoring (APM). Trap errors in production code and helps in troubleshooting. Captures incoming traffic for Performance monitoring. | United States |
| Cloudflare, Inc. (DNS services) | Cloudflare, Inc. (“Cloudflare”) provides content distribution, security and DNS services for web traffic transmitted to and from the services. | United States |
| Stripe, Inc. (payment processing) | Online payment processing for internet businesses. | United States |
| TSYS (payment processing) | Provides payment processing services, merchant services and related payment services. | United States |
| Cloud9 Payment Gateway (payment gateway) | Payment gateway offering payment processing solutions. | United States |
| Anthropic | Claude AI models provider. | United States |
| Calendly | Appointment scheduling and calendar management. | United States |
| Deepgram | Call transcription services. | United States |
| ElevenLabs | Phone assistant AI voices provider. | United States |
| Gemini AI models, Imagen image generation, speech recognition, and voices. | United States | |
| InfoTxt | Text messaging / SMS services. | United States |
| MaxMind | Approximate location IP geolocation services. | United States |
| OneSignal | Push notification delivery platform. | United States |
| Replit | Sales CRM hosting platform. | United States |
Integrations Merchants Connect
The following services represent optional third-party integrations that merchants may choose to connect to their MyTime account. Personal data is processed through these integrations only when explicitly enabled by the merchant:
| Integration | Purpose | Data Centres |
| ClassPass | Partner booking network integration. | United States |
| QuickBooks | Accounting and financial management integration. | United States |
| Reserve with Google | Direct appointment booking via Google Search and Maps. | United States |
| Shopify | E-commerce and inventory synchronization integration. | United States / Canada |
| SOCi | Multi-location marketing and listings management. | United States |
| Uberall | Location data and digital presence management. | United States / Germany |
Updates
As MyTime continues to grow and evolve, the Subprocessors we engage may also change. We will endeavour to update this page to include any new Subprocessors to the extent required by applicable data protection laws.
Disclaimer
This Subprocessor page does not give any Party any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate MyTime’s engagement process for Subprocessors as well as to provide a list of third party Subprocessors engaged by MyTime as of the date of this policy. While every effort has been made to ensure that the information on this page is complete, accurate and up-to-date, no guarantee is given and no responsibility is taken for errors or omissions contained herein; and changes in procedures, information and related materials are subject to change without notice.
If you have any questions or concerns regarding MyTime’s Subprocessors or our Subprocessor engagement procedures, please contact us via email at legal@mytime.com.
